pkluce Terms and Conditions

These terms and conditions ("Terms") apply to the use of the pkluce platform and all its services. This document forms a binding legal agreement between you ("User") and pkluce ("Company").

By accessing or using the pkluce website, you confirm that you have fully read, understood, and agreed to these Terms. If you do not agree with any part of these Terms, please refrain from using this platform.

The Company reserves the right to modify these Terms at any time with prior notice. Continued use of the platform after the updated Terms are published will be considered acceptance of the revised Terms.

To create an account and use the services on the pkluce platform, the following eligibility requirements must be met:

• You must be at least 21 years of age (for those aged 21 and above only).
• You must create the account for yourself — creating or managing an account on behalf of a third party is strictly prohibited.
• All information provided must be true, accurate, and complete.
• You have not previously had a pkluce account closed or suspended.
• You are registering of your own free will and without any external pressure.

At the time of registration, you must provide a valid email address and accurate personal details. pkluce may request identity verification (KYC) at any time. If verification is not completed, deposits, withdrawals, or other activities may be restricted.

The security of your account is entirely your responsibility. Please keep the following in mind:

3.1 Password Security

Never share your login credentials (username and password) with any third party. Use a strong password and change it regularly. If you suspect that someone has obtained your account details, notify our support team immediately.

3.2 Account Responsibility

You are personally responsible for all activities carried out from your account. pkluce will not be held liable for unauthorized access unless it can be proven that it was caused by a fault of the Company.

3.3 Updating Your Information

If any of your personal details change (such as your email address or phone number), update them immediately in your account settings or inform us via live chat.

pkluce supports fast and secure transactions through Bangladesh's major mobile banking services.

4.1 Deposit Terms

• Minimum deposit amount: ৳500 (per method).
• Supported deposit methods: bKash, Nagad, Rocket.
• Use only payment accounts registered in your own name.
• Deposits from third-party accounts are strictly prohibited.
• Deposit amounts should be credited to your account immediately; if there is a delay, please contact us via live chat.

4.2 Withdrawal Terms

• Minimum withdrawal amount: ৳1,000.
• Withdrawal processing time: typically completed within 10 to 45 minutes.
• Withdrawals will only be processed to verified accounts and via the same method used for the deposit.
• All active bonus wagering requirements must be met before a withdrawal can be made.
• Withdrawals may be delayed or rejected if identity verification has not been completed.

pkluce's current welcome bonus is a 150% bonus on the first deposit, up to a maximum of ৳8,000.

5.1 Welcome Bonus Terms

• Wagering requirement: 20 times the bonus amount.
• Example: ৳1,000 deposit → ৳1,500 bonus → total ৳2,500.
• Example: ৳12,000 deposit → ৳8,000 bonus → total ৳20,000.
• The wagering requirement must be completed within the specified time after claiming the bonus.
• Each bonus can be claimed only once.

5.2 General Bonus Policy

• Bonus offers are subject to change — pkluce reserves the right to withdraw or modify any bonus at any time.
• Bonus funds cannot be withdrawn directly; withdrawal will be possible after the wagering requirements are met.
• Any attempt to claim bonuses through multiple accounts or via third parties will result in all bonuses being cancelled.
• If bonus abuse or fraudulent activity is detected, the account will be closed.

All games and betting activities on the pkluce platform are governed by the following rules:

• Once a bet is confirmed, it cannot be changed or cancelled.
• Game results are determined entirely by a random number generator (RNG) and are operated impartially.
• If a round is cancelled due to a software issue or technical error, the bet will be refunded.
• If the internet connection is lost, the result of the ongoing game will be saved on the server.
• pkluce may set a maximum bet limit on any game.

6.1 Dispute of Results

If you have an objection regarding the result of any game, you must notify us within 72 hours via live chat or email. Server logs will be considered the final proof.

The following activities are strictly prohibited and, if detected, may result in account closure and forfeiture of funds:

• Fraudulent activity, software hacking, or exploiting vulnerabilities in the platform.
• Managing multiple accounts or using another person's account.
• Money laundering or introducing illegally obtained funds.
• Placing artificial bets to abuse the bonus system.
• Using automated software or bots on the pkluce system.
• Fraudulent collusion with other users.
• Providing false information or identity fraud.
• Gaming on behalf of minors (under 21 years of age).

pkluce is firmly committed to responsible gaming. We believe that gaming is a form of entertainment and should never be a cause of financial difficulty.

• If you or someone you know shows signs of gambling addiction, seek help immediately.
• pkluce offers a self-exclusion facility — please contact the support team.
• It is possible to set deposit limits, session limits, and loss limits.
• Never place bets beyond your set budget.
• Do not place bets in an attempt to recover losses.

For more information on responsible gaming, please visit our Responsible Gaming page.

Protecting your personal information is our highest priority. pkluce uses SSL encryption technology to keep all data secure.

• We do not sell your personal information to third parties.
• Information is not shared except where required by legal obligation.
• Payment information is encrypted and stored securely.
• You may request access to or deletion of your data.

For more details on how we collect and use your information, please visit our Privacy Policy page.

To the extent permitted by applicable law, pkluce is not liable for the following:

• Interruptions to games or transactions caused by loss of internet connection or technical issues.
• Delays or errors by third-party service providers (bKash, Nagad, Rocket).
• Unauthorized use of your password or login details (where caused by your own negligence).
• Unforeseen circumstances or force majeure events.
• Financial losses arising from your gaming decisions.

pkluce will not be liable under any circumstances for indirect, incidental, or consequential damages.

11.1 Changes to Terms

pkluce reserves the right to change, amend, or update these Terms at any time. Notice of changes will be published on the platform and may be sent to your registered email. Continued use of the platform after any changes will be considered acceptance of the new Terms.

11.2 Account Closure

You may close your account at any time. Submit your request via live chat. Please withdraw all valid balances before closing your account.

11.3 Account Closure by the Company

pkluce may suspend or close an account in the following circumstances:

• Any violation of these Terms and Conditions.
• Fraudulent or illegal activities.
• Failure to verify identity.
• Accounts that have been inactive for a long period.

If you have any questions or concerns about these Terms and Conditions, please contact our support team:

• Live Chat: Available 24/7, support in Bengali.
• Email: [email protected]

Our support team is available in Bengali seven days a week, twenty-four hours a day. We are committed to resolving any issues or complaints as quickly as possible.